Simple guide for developers, GCs, and insurance reviewers
UL‑listed video monitoring centers are independently audited to the UL 827 and UL 827B standards. Non‑UL providers are not audited by UL. This one‑page explains the differences that affect risk, compliance, and uptime.
What UL 827B‑listed monitoring includes
- Facility & security controls are inspected by UL
- Backup power: UPS batteries + engine generator with operator procedures
- Redundant systems and communications to avoid single points of failure
- Defined staffing minimums, training, and written response procedures
- Periodic UL follow‑up inspections; listing can be verified in UL Product iQ
What non‑UL monitoring typically lacks
- No UL audit or follow‑up inspections
- Power/UPS/generator capabilities unverified
- Redundancy is optional; outages may halt monitoring
- Procedures and staffing vary; response quality may be inconsistent
- No UL listing to show to insurers or AHJs
Topic |
UL 827B Video Monitoring |
Non‑UL Monitoring |
| Third‑party audit | Yes, initial + periodic UL inspections | No UL audit |
| Backup power | UPS + generator with documented procedures | Varies; not independently verified |
| Redundancy | Required for key systems/links | Not required |
| Staffing & SOPs | Defined minimums; written, audited SOPs | Varies by provider |
| Proof for insurers | UL Certificate & Product iQ listing | No UL certificate |
Why it matters
- Insurance: Many policies require UL‑listed monitoring for video‑verified security.
- Reliability: Generator + UPS and redundancy keep monitoring active during power/network failures.
- Accountability: Documented, audited procedures reduce dispute risk after incidents.
UL Video Monitoring Certificate
UL Alarm Monitoring Certificate
Action Steps
- CHECK YOUR CERTIFICATE: Does it say ‘Managed Video Monitoring Services’ or just on of the Alarm Monitoring categories ?
- VERIFY YOUR POLICY: Ask your insurance broker directly if ‘Managed Video Monitoring Services’ is a requirement for video monitoring coverage.
Not Compliant? We Make it Simple.
OPTION A: Keep Your Current Installer
- Your existing security provider can use our SafeWatch platform to deliver the UL-certified video monitoring your policy requires.
OPTION B: Use Our Team
- SafeWatch provides the UL-certified video monitoring.
Need More Than Just Compliance?
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👉 Learn more about becoming a SafeWatch Dealer Partner and see how UL‑certified monitoring can transform your business.
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